Refund and Returns Policy

প্রডাক্ট রিসিভ সতর্কতাঃ

প্রায়ই এটা শোনা যায় যে, অর্ডার করেছি ৫ টা কিন্তু পেয়েছি ২ টা। কিছু ফ্রড কাস্টমার আছে তারা অনেক সময় সঠিক মত পেলেও এটা বলে থাকে অথবা কুরিয়ারের কিছু অসৎ কমীরাও অনেক সময় অসদুপায় অবলম্বন করে থাকে অথবা হতে পারে প্যাকেজিং করার সময় সেলার ভুলে কম দিয়েছে। কোন ভাল প্রতিষ্ঠান ইচ্ছাকৃত কখনও এটা করবে না। POSITIVEBD এ বিষয়ে ০ “জিরো” টলারেন্স নীতি গ্রহন করেছে।
এ বিষয়ে ১০০% স্বচ্ছতার জন্য প্রত্যেক কাস্টমারকে কুরিয়ার থেকে প্রডাক্ট রিসিভ করার সময়ে প্যাকেট আনবক্সিং ভিডিও করার পরামর্শ দেয়া হচ্ছে। ভিডিও ব্যতীত প্রডাক্ট কম হয়েছে এমন কোন দাবী গ্রহনযোগ্য হবে না।

Return Policy

Before sending you any product, we take proper QC and while packaging we also record the video for future evidence. Therefore, if you got wrong product, dust product so you should inform us by an email at positivebd.net@gmail.com or 01601-518494 by call or SMS as soon as possible and return the product within 3 days after delivery to our warehouse at POSITIVEBD, Address: House No#X-31,Road No# 06,Chandgoan R/A, A-Block, Chattogram. Phone: +8801601-518494, Email: positivebd.net@gmail.com. To accept your return request by POSITIVEBD, we require a receipt or other proof for ensure that you purchase the product from our website.
After receive the product we will check the product again and if found any problem so we will replace or exchange or refund you whatever is better for us. We only replace or refund you items if we send you defective or damaged products. If it defective or damaged by you so we will not accept your return request.

We will not also accept your return request the certain reason:

If you change your mind that you don’t need the products. Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error. Any item that is returned more than 3 days after delivery.

Exchanges Policy

After deliver the product to you, if you need to exchange the product so inform us. Depend on reason we may exchange the product.

Warranty Policy

In our website there is a warranty facility from the supplier or manufacturer for any problem caused by the manufacture for some product. The product that has this facility is written in the description of the product and the warranty period will be mention there. So we suggest you before order from POSITIVEBD please read the product description carefully.

Defective Product

We always provide active and good product to our customer. But we have not checked those product which is packaged by manufacturer. In that case, if you receive any defective product you should return it to us. We will check then take action to serve you properly. Always, we give the highest value to our customers. Therefore we have some binding like product manufacturer or supplier support. So sometimes, we may take 7-30 days for serve you for defective product.

Policy Changes

We can change our terms & conditions at any time without prior notice. To make sure you are aware of any changes, please review this policy periodically.